---
title: Customer Charter
date: 2022-02-28T09:21:00+11:00
author: Walker Designs
canonical_url: "https://tasrail.com.au/customer-charter"
section: Site Content
---
1. [ Home](https://tasrail.com.au/)
2. [ For Business ](https://tasrail.com.au/for-business)
3. Customer Charter
 
 

 

# Customer Charter

 

 

TasRail’s customers, along with our employees, are the lifeblood of the company’s future success as a major freight logistics enterprise.

 

 

 

 

 

  In meeting the expectations of our customers, TasRail is committed to:

- Providing freight handling and delivery services that are reliable, safe, efficient and price competitive.
- Building strong business partnerships with our customers by understanding and meeting their needs and by providing responsive customer service and attention to detail.
- Delivering a social and environmental dividend to our customers by facilitating a reduction in transport-related emissions and heavy vehicle movements across the state’s road network.

 

 

 

 [  

TasRail Customer Charter

3.3 MB

 

 

  

 ](https://tasrail.com.au/volumes/documents/Customer-Charter-2020.pdf) 

 

 

 

 

 

 

 

 

  ![Brighton Hub0619 524 Cleaned](https://tasrail.com.au/volumes/images/2019-Brighton-Transport-Hub/_1000x500_crop_center-center_60_none/4940/BrightonHub0619-524-Cleaned.webp) 

 ![Brighton Hub0619 561](https://tasrail.com.au/volumes/images/2019-Brighton-Transport-Hub/_1000x500_crop_center-center_60_none/1728/BrightonHub0619-561.webp)